Privacy Policy

Cocoon Homes Privacy Policy
Last Updated: January 2026

At Cocoon Homes, we're all about creating simple, joyful spaces where life feels lighter and more connected. We value your trust deeply, and that starts with being open about how we handle your information. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and your choices — especially when you explore our tiny homes through our website, Instagram Shopping tags, Facebook features, or reach out for a discovery call.

1. Information We Collect

We collect information to help bring your vision of sustainable, cozy living to life. This may include:

Contact and inquiry details — Name, email address, phone number, mailing/shipping address, and any messages or preferences you share when you fill out our contact form, schedule a consultation, request a quote, or inquire about a Cocoon model.
Purchase or order-related information — If you proceed with a build (or future checkout features), we collect billing/shipping details, payment information (processed securely by our partners — we don't store full card numbers), and order specifics.
Website and social interactions — IP address, browser type, device info, pages visited, time spent, and actions like clicking product tags on Instagram or Facebook (via tools like the Meta Pixel or similar analytics).
Social media & commerce data — When you engage with our shoppable posts on Instagram or Facebook (e.g., tapping a tagged Cocoon series), we may receive info about your interaction through Meta's tools to improve our content and respond to interest.
We only collect what we need to serve you better — nothing more.

2. How We Use Your Information

We use what you've shared to:

Respond to your questions, schedule tours or calls, and guide you through floor plans, customizations, and delivery options.
Process inquiries, quotes, and (if applicable) orders for your Cocoon Home.
Personalize your experience — like suggesting layouts or features that match your dream of simple, exciting living.
Send updates, newsletters, or gentle reminders about our builds (only if you've opted in — we make opting out easy).
Improve our site, content, and social presence — including analyzing how folks discover us through Instagram Shopping or Facebook tags.
Comply with legal obligations, prevent fraud, and keep everything safe and secure.

3. Sharing Your Information

We never sell your personal information. We may share it only when necessary:

With trusted service providers (e.g., shipping partners for delivery quotes, payment processors, or tools that help us run our site and emails).
With Meta Platforms (for Instagram Shopping/Facebook features) — limited data like interaction signals to enable tagging, analytics, and personalized recommendations (governed by Meta's Privacy Policy at https://www.facebook.com/privacy/policy/).
If required by law, to protect rights/safety, or in a business transfer (like a merger).

4. Your Choices & Rights

You're in control:

Opt out of marketing emails anytime. 
Request access, correction, deletion, or restriction of your data by contacting us (details below).
Depending on your location (e.g., under CCPA in California/Utah or similar laws), you may have additional rights like opting out of certain data sales/sharing — just reach out.

5. Security

We take reasonable steps to protect your info — secure servers, encryption where it makes sense, and limited access. But no system is 100% foolproof, so we appreciate your help in keeping login details safe.

6. Cookies & Tracking

Our site and social integrations use cookies, pixels, and similar tools for functionality, analytics, and better experiences (e.g., remembering form progress or measuring tag performance on Instagram). Check our Cookie Policy [link if separate] for details and how to manage preferences.

7. Children's Privacy

Our services aren't directed to kids under 13 (or 16 in some areas). We don't knowingly collect data from children.

8. Changes to This Policy

We'll update this as needed and post changes here with a new "Last Updated" date. 

9. Contact Us

Questions, requests, or just want to chat? Reach out anytime:

Cocoon Homes Email: [email protected] Phone: (801) 471-7275

We're grateful you're considering a Cocoon Home — simple living starts with trust, and we're here to earn yours every step of the way. 🌿🏡